Shipping policy

Important Notice for USA Customers

US customers are required to pay applicable tariffs/duties before their order is shipped.

For apparel imports, US duties typically range between approximately 15–30% of the total order value, depending on the product composition and order amount.

These charges are imposed by US Customs and are not set or controlled by us or by Australia Post. Once your order is placed, we will contact you via email with the amount due. Payment must be made prior to dispatch, as Australia Post requires duties to be paid before the parcel leaves Australia to ensure faster customs clearance in the US.

If you’re unsure about potential duties before placing your order, please feel free to contact our team and we’ll be happy to provide an estimate. We’re currently working on improving how tariffs are displayed at checkout to provide greater transparency for our US customers.

Our Carriers

We use the following carriers to deliver our orders:

Australia Post & selected couriers

Whilst we rely on the above carriers to provide sound delivery service, we cannot guarantee delivery times to be exact due to unforeseen errors beyond our control.

Our Turnaround

All orders are shipped within 24hours Monday - Friday 8am - 5pm. (ex Public holidays)

Domestic Shipping

Express Post (within Australia) takes up to 1-2 business days.

Standard delivery (within Australia) takes up to 3-5 business days.

Standard delivery to Western Australia takes up to 4-6 business days. Delivery to remote areas may take longer.

* ex weekends and public holidays

If we have a problem processing your order, we will contact you via email or the phone number you have provided

When choosing bank transfer as your payment option there will be a delay in dispatching your order whilst we wait for funds to transfer.

International Shipping

International shipping can take anywhere from 5-21 days depending on which country your order is being delivered to. Orders may be subject to delays in customs pending particular items. Should there be any delay in your order you will be notified via the email you have provided.

International orders are shipped at your own risk, damaged items delivered through international shipping methods will not be replaced or refunded.

Shipping notification and order tracking

Once your order has been shipped, you will receive a confirmation email with the tracking details. If you do not receive an email from us upon placing your order please contact us at info@zonebylydia.com.

We will not accept liability for any loss or damage arising from items stolen, lost or damaged after delivery has taken place.

We will endeavor to follow up on any missing or lost parcels with Australia Post and our couriers on your behalf. Should you believe your parcel is missing or lost please contact us at info@bodyice.com.au

Returned to sender

All parcels returned to sender (BodyICE Pty Ltd) due to incorrect address supplied by the customer, acceptance refusal or unclaimed from the Post Office will incur a return fee. Customers who wish to have their parcel resent to them will be required to pay the re-postage fee.

At the time of ordering it is your obligation to enter the correct delivery address details. Should you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense.

For further information please read our full Terms and Conditions. On purchasing with us at ZonebyLydia online you are accepting these terms.