Shipping & Delivery
We're in the ZONE when we pick & pack your goods. Orders and are normally processed within 24hrs. This may take a little longer following a public holiday or a sale event.
We process orders Monday to Friday (excluding public holidays) from 9am - 5pm AEST.
We use Australia Post and StarTrack to deliver your orders. International orders are booked through Inexpress. Delivery times vary depending on Australia Post/Courier delivery zones and time frames and excludes order processing time and customs processing times for international orders.
Tracking info will be sent to your email address once your order has been dispatched.
We will deliver to the address you provide when placing your order. Unfortunately if the details are incorrect ZONE is not obliged to re-send your order at our expense so please double check those details before placing your order.
DOMESTIC SHIPPING
Express Post (within Australia) takes up to 1-2 business days.
Standard delivery (within Australia) takes up to 3-5 business days.
Standard delivery to Western Australia takes up to 4-8 business days. Delivery to remote areas may take longer.
* ex weekends and public holidays
INTERNATIONAL SHIPPING
International shipping can take anywhere from 5-21 days depending on which country your order is being delivered to. Orders may be subject to delays in customs pending particular items. Should there be any delay in your order you will be notified via the email you have provided.
All International deliveries may be subject to import taxes, customs inspections or duties set by each individual country and their local authority and are subject to change. Import taxes and fees are completely out of our control and must be paid by the recipient so we recommend contacting your local customs office to check if taxes apply and how much they may be.
Once your order has been shipped, you will receive a confirmation email with the tracking details. If you do not receive an email from us upon placing your order please contact us at info@zonebylydia.com
All parcels returned to ZONE due to incorrect address supplied by the customer, acceptance refusal or unclaimed from the Post Office will incur a return fee. Customers who wish to have their parcel re-sent to them will be required to pay the re-postage fee.
We will not accept liability for any loss or damage arising from items stolen, lost or damaged after delivery has taken place.
We will endeavour to follow up on any missing or lost parcels with Australia Post and our couriers on your behalf. Should you believe your parcel is missing or lost please contact us at info@zonebylydia.com
Returns & Refunds
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return or for return questions, you can contact us at info@zonebylydia.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Free returns are not available for international orders outside of Australia. We will accept and process international returns at the customer's expense.
Returns and refunds are not accepted during sales periods.
Please inspect your order once received and contact us if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Unfortunately, we cannot accept returns on sale items or gift cards.
We don't offer exchanges on cork yoga products or yoga accessories. However if a piece of clothing is not the right fit, we'd be happy to exchange it for you at the customer's expense.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Ordering Processing
You will automatically receive an order confirmation email once your order has been placed. This will be sent to the email address you provide and depending on your email settings can land in your junk/spam folder.
Adding an item to your cart does not reserve or hold the item. It can still be purchased by other customers before you checkout and complete your order and we can't hold or reserve items. Sorry!
Sometimes we run out of stock or are close to launching a new product and if we do we may advertise a pre-order. Your pre-order item will be shipped out from the date specified in the product description along with any other items you ordered at the same time. We can split a shipment - however, you'll need to pay additional shipping costs.
Sometimes mistakes happen! We only have a small window where changes to your order are possible so it is important to contact us straight away at info@zonebylydia.com with your order number and all the details about the changes you need to make.
We can't combine your orders to be shipped out together. Multiple orders will be processed and shipped out separately.
We can only make changes to your address before it is packed so it is really important to contact us straight away. If your order has left us you will need to contact Australia Post/StarTrack to make these changes.
We pride ourselves on speedy dispatch so we can only cancel your order if it hasn’t been processed yet.
Unfortunately we can’t add items to your order after it has been placed so it's best to place another order to
We realise sometimes you change your mind so if you'd like to cancel your order, you need to do it before dispatch and contact us straight away on info@zonebylydia.com and quote your order number. We will cancel your order and issue you a refund. If the item has been dispatched, we can't unfortunately cancel it.
